Customer Handling

COURSE DESCRIPTION

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in the customer service and support. Customer Service is a perfect entry point to start your career in sales and marketing, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer handling course.

CERTIFICATION

Post completion of the customer handling, candidates shall be awarded with the completion certificate.

LEARNING OUTCOMES

• At this program’s conclusion, participants should be able to:
• Quickly build rapport with customers.
• Explain why their customers get upset.
• Choose client-centric language.
• Listen and indicate they have heard what their customers have said.
• Reset customer expectations.
• Communicate with unreasonable customers.
• Better manage service-related stress.